Shipping policy

Shipping Policy
At Rivantstore, we’re committed to delivering your beauty essentials quickly and securely—so you can glow with confidence, sooner. Here’s everything you need to know about how we process, ship, and handle your skincare and beauty orders:

1. Order Processing

  • Orders are processed within 1–3 business days after payment is received.

  • Processing times exclude weekends and public holidays.

  • Once your order ships, you’ll receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Times

Choose the shipping method that works best for you:

  • Standard Shipping: 10–20 business days

  • Expedited Shipping: 5–10 business days

  • Priority Shipping: 3–5 business days

Please note: Delivery times are estimates and may be impacted by customs clearance, postal service delays, or natural events beyond our control.

3. Shipping Costs

  • Shipping rates are based on the shipping method, destination, and total weight of your order.

  • Your total shipping cost will be calculated at checkout before you finalize your purchase.

4. International Shipping

  • We proudly ship worldwide!

  • Delivery times and shipping rates vary depending on your location.

  • Customs & Import Fees: International orders may be subject to local duties, taxes, and import fees. These are the responsibility of the customer and are not included in your order total.

5. Order Tracking

  • Once shipped, you’ll receive a tracking number via email.

  • You can track your order directly on our website or through the shipping carrier’s portal.

6. Shipping Address

  • Please ensure your shipping address is accurate and complete at checkout.

  • We are not responsible for undeliverable packages due to incorrect or incomplete addresses.

  • Need to update your address? Contact us immediately at biancasdlemos@gmail.com. Changes cannot be made once the order has shipped.

7. Lost or Damaged Packages

  • If your order arrives damaged or is lost in transit, contact us within 7 days of the estimated delivery date.

  • Email us at biacasdlemos@gmail.com with your order number—we’ll work with the carrier to resolve the issue and offer a replacement or refund, if applicable.

8. Shipping Restrictions

  • Some items may have restrictions based on size, weight, or regulatory guidelines. These will be clearly noted on the product page.

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote regions.

Thank you for choosing Rivantstore to support your beauty journey. We’re honored to be a part of your glow-up!