FAQs
Order Processing & Shipping Information
At Rivantstore, we’re dedicated to making sure your order arrives safely and on time. Here’s everything you need to know:
🕒 Processing Time
Please allow 3–5 business days for order processing and production before your item ships.
🚚 Shipping Timeframes
United States:
Orders are shipped via USPS or FedEx, with an estimated delivery time of 15–20 business days.
International:
Delivery typically takes 15–30 business days, depending on your location and the fulfillment center used.
⏳ Note: Shipping delays can occasionally occur due to weather, customs processing, peak seasons, or global disruptions. We appreciate your patience and understanding.
🔍 Tracking Your Order
Once your order ships, you’ll receive a tracking link via email. You can also check the status anytime on our [Track Your Order] page.
❌ Cancellations & Address Changes
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To cancel an order, please email rivantstore@gmail.com within 24 hours of purchase using the subject line: "CANCEL MY ORDER".
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Need to update your shipping address? Contact us within the same 24-hour window.
After an order has shipped, we are unable to make changes to the address.
🚪 Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us. If your order is returned, please contact us to arrange re-shipment.
💥 Damaged Orders
If your order arrives damaged, don’t worry—we’ll make it right.
Please email rivantstore@gmail.com with your order number and a clear photo of the damaged item. We’ll send a free replacement right away.
🤝 Need Help?
We’re here for you.
For any questions or concerns, reach out to us at rivantstore@gmail.com. We aim to respond within 24 hours.